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Terms & Conditions

HOTEL TERMS AND CONDITIONS

The following terms and conditions of contract apply from the date of booking. Online booking by a customer implies acceptance of these terms and conditions.

GENERAL INFORMATION

Parking:
At busiest times, our car parking is limited, however there is plenty of cost-effective public parking in close proximity. Parking cannot be reserved and is chargeable at £5 per night (capped at £10 for stay). Although every reasonable care is taken the Hotel cannot take any responsibility regarding guests’ cars. Please do not park in the “hotel permits holders only” section of the council carpark without express prior permission from the hotel, we cannot take responsibility for parking charge notices issued by the council. Failure to return our permits will incur a £300 replacement fee.

Reservations:
Bookings commence at 4:30pm on day of arrival and rooms need to be vacated by 10:30am on departure day. Guests are welcome to use the hotel facilities all day on both arrival and departure day. Priority check-in and late check-out may be arranged at an extra charge. This arrangement can only be made close to the date of the stay and is subject to availability. We will ask you to fill out our pre-arrival form online to speed up check-in and confirm your booking, a link will be sent to you before arrival.

Pets:
We are very dog friendly and politely request that we are informed of well-behaved dogs’ arrival to ensure a suitable room is chosen and are permitted at the discretion of management. Pets are charged at £10 per dog, per night. We provide a package including a useful guide, feeding mat & bowl, blanket, arrival treats and complimentary poop bag. More information can be found here.

Accessibility:
The hotel is wheelchair accessible from the side of the hotel via the car park, all facilities on the ground floor are accessible. We have a disabled toilet downstairs that is accessible from our function and bar rooms. We do not have adapted accessible rooms, however a lift services all floors and some rooms are spacious with walk in showers. We have one disabled parking space which is not able to be reserved. More information can be found here.

Eco-Friendly Policy:
We politely request that you consider your impact on the environment during your stay with us. We are ideally located for you to visit the town and surrounding areas on foot and can provide information on bicycle hire. We ask that you switch off appliances whilst not in our rooms, make use of our recycling facilities and consider reusing towels in accordance to our room policies. Guests are requested to bring their own towels for the beach. Towels are provided for in-room use only.

Behaviour:
Guests should be conscious of their behaviour whilst visiting the hotel and their effect on other hotel users. We reserve the right to recover any compensation payment because of guests’ actions, or a member of your party. This includes damage to hotel buildings, fixtures, and fittings.

Groups:
Notice must be given for groups of 6 or more. We reserve the right to refuse unauthorised groups. Large groups may be required to provide an additional deposit at check-in, returnable on departure if unaffected.

Events:
We endeavor to ensure all facilities are always available to hotel guests, however, such facilities may be closed for private events, cleaning, decoration, repairs, or any other reason beyond our control. Whilst we endeavor to minimise disruption to guests, we have no liability to guests in respect of the same.

CCTV:
In the public areas and some staff areas CCTV is in operation and video recordings may be made. This is carried out for security for all our guests and staff.

SMOKING:
We are non-smoking hotel throughout. Guests found to be smoking inside the premises will be asked to leave and a charge of up to £200 may be incurred. Smoking is permitted on terrace and on the balconies of some rooms, please ensure the french doors are closed behind you and you use the ashtrays provided.

KEYS:
Our hotel currently has physical keys for our rooms, any keys lost will incur a £15 replacement fee.

COMMENTS & COMPLAINTS

As a family run business, your feedback is very important to us and helps us to continue to improve our services to ensure your Cornish adventure is unforgettable! Please complete our feedback form at the end of your stay, we monitor these forms daily and take appropriate action to reward any positive feedback and resolve any negative comments.

However, if there is anything that you are unhappy about please inform us so that we can deal with it as early as possible. This should, in the first instance, be made to the hotel’s duty manager so that we can attempt to resolve it immediately in the interests of all parties. If you are not comfortable talking to a member of staff directly, you can also bring to our attention email: info@carnmarth.com.

PAYMENT

Payment shall be by cash, credit or debit cards, no cheques will be accepted. Reservations are held by credit/debit card, payment in full required upon arrival.  In certain circumstances payment may be required in full at time of making the booking. You will be made aware of this before you book.

No allowances can be made for late arrivals, meals not taken, or rooms vacated before the confirmed departure date.  We reserve the right to alter prices at any time should the need arise. All prices are including VAT.

Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers.

CANCELLATION POLICY

As a family owned business, cancellations and no-shows really affect us.

  • For refundable bookings: guests can cancel free of charge until 7 days prior to arrival. In the event of a cancellation within this window, or a no show, 100% of the booking will be charged.
  • For non-refundable bookings: guests can cancel free of charge within 4 hours of booking, after 4 hours the booking becomes non-refundable and non-transferable and full payment will be taken in advance to the stay.

We are unable to waive our cancellation policy for circumstances beyond our control, please consider taking out travel insurance. Please read for updated Coronavirus Policies. 

Disclaimers:

The Hotel accepts no responsibility for the death, bodily injury or disease arising from any cause whatsoever to persons visiting the Hotel and/or the allocated rooms, whether such death injury or disease occurs within the allocated rooms or in any other part of the Hotel except for legal liability arising due to negligence of the Hotel, its employees, servants, representatives, or agents.

The Hotel will not be liable for any failure to provide the services contracted in the following circumstances.

  1. industrial action by the hotel’s employees
  2. industrial action by the staff of a major supplier
  3. fire, lightning, aircraft impact, explosion, riot and civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquake, and impact
  4. breakdown of plant, or any failure to supply the Hotel with gas, electricity, water services etc

The Client shall be responsible for any damage caused to hotel therein by any act, default or neglect and shall pay to the Hotel on demand the amount required to make good or remedy any such damage.

No responsibility whatsoever is accepted in respect of theft, injury or disease to delegates or visitors, nor for loss or damage to property of any kind; less arising as a legal liability for negligence by the hotel, or employees, or representative or agents. Clients should arrange their own insurance for the period of their stay/function.

The Carnmarth Hotel cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

COVID-19 (CORONAVIRUS)

Due to COVID-19 please be aware that there may be some changes or delays to the service or facilities that we offer at the hotel to ensure the safety and well-being of our guests and team. For more information regarding COVID-19 please follow this link. 

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